Why Choose Gorilla Pay as Your Merchant Account Provider?
Why Choose Gorilla Pay as Your Merchant Account Provider?
In the merchant services jungle, most providers peddle fine print and hidden traps. We do things differently. Here’s a clear, no‑nonsense comparison: what we don’t do — and why that matters when you choose us as your merchant account partner.
We don’t hide “other charges” you only discover later
Many merchant account providers sneak in extra levies: PCI DSS compliance fees, non‑compliance penalties, portal access charges, annual management fees, etc. You won’t find those here.
With Gorilla Pay, what you see is what you pay. No PCI charges. No portal bills. No “other” fees.
We don’t hike rates when the sale format changes
Some providers penalise you when you take a phone or online payment (Card Holder Not Present) or use business/ corporate cards — suddenly the rate doubles or triples.
We treat all transactions the same. There’s no surcharge for card-not-present, no inflated business card rates, and no hidden rate tiers. Gorilla Pay
We don’t impose a minimum monthly service fee
Even if your sales dip, many companies still expect a fixed monthly “service” or “maintenance” charge — whether you processed payments or not.
At Gorilla Pay, if you have zero transactions, you pay zero. No minimum service charge ever. Gorilla Pay+1
We don’t tie you into long leases or contracts
Other merchant services lock you into equipment leases for 2–4 years, with hefty penalties if you try to exit early.
We run on a 30‑day rolling agreement. You’re free to leave (equipment returned) with no penalties. No long leases, no fine print. Gorilla Pay+1
We don’t charge extra when you cancel
Terminating your account should never cost you. Other providers often charge cancellation fees, “mitigated loss” penalties, or force you to keep paying as though you were still trading.
With Gorilla Pay, after that 60‑day trial window, you can walk away with nothing owing — just return our equipment and we call it quits. Gorilla Pay+1
We don’t require you to guess the contract terms
You won’t have to dig through legalese to find what the merchant account provider is really doing. We lay it out — up front.
We give you real answers, not half truths. Danny (our Managing Gorilla) even gives out his contact details so you can ask directly. Gorilla Pay
We don’t penalise small businesses
Some providers favour high-volume clients and penalise smaller merchants with worse rates or extra fees.
With Gorilla Pay, you get the same great deal whether you’re just starting or transacting millions. No minimum volume, no tiered “small business surcharge.” Gorilla Pay
The Gorilla Pay Advantage—Without the Gorilla Tricks
| What Others Do | What Gorilla Pay Doesn’t Do | Why It Matters for Your Merchant Account |
|---|---|---|
| Hidden extra fees (PCI, portal, etc.) | No hidden charges ever | You know exactly what you pay — no nasty surprises |
| Higher rates for CNP or business cards | One flat rate for all | Simplicity and fairness |
| Fixed monthly service charges | Zero fees if no transactions | You only pay when you’re making sales |
| Long equipment leases / 2–4 year tie-ins | 30 day rolling agreement | Freedom to switch or exit |
| Cancellation penalties | No exit fees | No risks to trying us out |
| Complicated rate breakdowns | Interchange + + transparency | You see every element clearly |
| Unfriendly to smaller businesses | Same deal for all | You don’t get penalised for scale |
| Contracts filled with legal traps | Straightforward, honest terms | You don’t need a magnifying glass |
The Gorilla Pay Pledge: Try Us Safely
We’re so confident in our merchant account setup and service that we offer a 60‑day satisfaction guarantee. If you’re unhappy, return our equipment and we’ll refund your initial membership fees (minus delivery/shipping). No hoops.
Even after the trial, you can cancel anytime (just 7 days’ notice) with no penalties, no back‑charges, no hidden costs.
Why “Don’t Do” Language Beats “Do It All” Claims
By focusing on what we refuse to do, we underscore our integrity. We don’t need clever spin or overpromising, rather, we set bold limits on ourselves so you’re never trapped by fine print.
As you compare merchant account providers, ask:
- What hidden fees are lurking?
- Can I exit whenever I want?
- Is the pricing clear and consistent?
- Are there gotchas in the contract that only benefit the provider?
If those questions lead you to confusion, we’re here to be your transparent, trustworthy option.
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Support and Guidance
Frequently Asked Questions
Why should I choose Gorilla Pay as my merchant account provider?
Gorilla Pay offers straightforward merchant services without hidden charges, long equipment leases or complicated contract terms. Businesses receive transparent pricing, flexible agreements and UK-based support.
Does Gorilla Pay charge hidden fees?
No. There are no separate PCI DSS compliance fees, portal charges, annual management fees or other unexpected add-ons. Costs are explained clearly so you can understand what you are paying.
Are card-not-present transactions charged at a higher rate?
No additional surcharge is applied simply because a payment is taken online, over the phone or without the cardholder being physically present. This helps keep payment costs more consistent across different sales channels.
Are business and corporate cards charged at higher rates?
Gorilla Pay does not apply inflated rate tiers specifically for business or corporate cards. Pricing remains transparent, with the underlying transaction costs clearly explained.
Is there a minimum monthly service charge?
No. There is no minimum monthly service charge. If your business processes no transactions during a period, you will not be charged transaction fees, making the service suitable for seasonal and lower-volume businesses.
Will I be tied into a long-term contract?
No. Gorilla Pay operates on a 30-day rolling agreement rather than a multi-year equipment lease. You can cancel with seven days’ notice and return the supplied equipment.
Are there cancellation charges?
No. Gorilla Pay does not apply cancellation penalties, exit fees or ongoing charges after cancellation. You simply return the equipment in accordance with the terms of your agreement.
Is Gorilla Pay suitable for small businesses?
Yes. Small businesses receive the same fair approach to pricing as larger organisations. There are no minimum transaction volumes or additional charges simply because your business processes fewer payments.
What is the Gorilla Pay Pledge?
The Gorilla Pay Pledge gives you 60 days to try the service. If you are not satisfied, you can return the equipment and receive a refund of your initial membership fees, excluding delivery costs.
Can I speak to someone about the pricing and contract terms?
Yes. Gorilla Pay provides direct, UK-based support and explains its pricing and agreement terms clearly before you sign up. This gives you the opportunity to ask questions and compare the service with your current provider.